In today's world where IT is a critical element of most companies' operations, uptime and reliability of their systems and the support they have is as critical as the operation itself.

NML provide both first and second line support to their clients. Our Support Team operates from 9am to 17:30pm Monday to Friday. Many SME companies rely completely on our support team, totally eliminating the need for any in-house IT expertise. Other clients see value in having our expertise at the end of a phone, for the more complicated issues common with today's complex networks. Our engineers are dedicated to resolving any issues you may have. With no automated call attendant or call screening, our support number connects you directly to an engineer who is waiting to assist in you. Most of the calls being answered within 30 seconds and resolved during the first call.

The Team is complimented by a helpdesk application allowing our clients to log, track and report on their support incidences online. E-mail tracking will alert the client to any status changes or updates to their support incident. Our Retainer support packages provide unlimited telephone support, access to the helpdesk and also include Active Server Monitoring (ASM). ASM is a product that is installed on your servers and reports on the status of your server on a daily basis. It will track system changes, plot data growth and analyse your backup logs providing you with the peace of mind that of our clients have come to expect from their support package. We will often alert you to potential critical issues before they occur and can send reports on backup and performance results on a monthly basis. Our packages can also include a dedicated engineer on-site to provide a presence to either perform routing maintenance tasks or for the implementation of new services and solutions. Our modular Support Packages can be adapted to suit almost every requirement.