In today's world where IT is a critical element of most companies' operations, uptime and reliability of their systems and the support they have is as critical as the operation itself.

NML provide both first and second line support for our clients. Our Support Team operates from 9:00 to 17:30 Monday to Friday. Many SME companies rely completely on our support team totally eliminating the need for any in-house IT expertise. Other clients see the value in having our expertise at the end of a phone for the more complicated issues common in today's complex network solutions. We have an array of helpful engineers dedicated to resolving any issues you may have. With no automated call attendant or call screening, our support number connects you directly to an engineer waiting to assist in your every need, with most of the calls being answered within 30 Seconds and resolved with the first call.

The Team is complimented by a helpdesk application allowing our clients to log, track and report on their support incidences online. E-mail tracking will alert the client to any status changes or updates to their support incident. Our Retainer support packages provide unlimited telephone support, access to the helpdesk and also include Active Server Monitoring (ASM). ASM is a product that is installed on your servers to report on the status of your server on a daily basis. It will track system changes, plot data growth and analyse your backup logs providing you with the peace of mind that of our clients have come to expect from their support package. We will often alert you to potential critical issues before they occur and can send reports on backup and performance results on a monthly basis. Our packages also can also include a dedicated engineer on-site to provide a presence to either perform routing maintenance tasks or for implementations of new services and solutions. We have a Support Package for almost every requirement, are modular and can be adapted for your every need.